We are no longer accepting prescription orders over the telephone.  You can order your prescription online via the NHS app, sign up with a local pharmacy to order your prescriptions or you can post your order in the prescription ordering box in our waiting area.


Please note we have temporarily suspended our access to online booking appointments, this is so our staff can triage calls and face to face consultation requests for those who need it most and to not put others at risk**

GP Practice Survey

Survey Action Plan 2017

In 2017, 334 GP Patient Surveys were sent out to our patients for completion. 104 surveys were completed. Our completion rate is 31%.

All data is weighted data, weights have been applied to adjust the data to account for potential age and gender differences between the profile of all eligible patients in a practice and the patients who actually complete a questionnaire.

What the practice does well:

  • 89% of respondents find it easy to get through to the Practice by phone. This is 11% higher than Bolton CCGs average and 18% above national average.

  • 92% of respondents find the receptionists at this surgery helpful. This is 4% higher than Bolton CCGs average and 5% above national average.

  • 89% of respondents said last time they saw or spoke to a GP, they were good at giving them enough time. This is 2% higher than Bolton CCGs average and 3% higher than the national average.

What the practice could improve:

  • 48% of respondents usually wait 15 minutes or less after their appointment time to be seen. This 20% below Bolton CCGs average and 16% below the national average.

  • 43% or respondents usually get to see or speak to their preferred GP. This is 12% below Bolton CCGs average and 13% below the national average.

  • 74% of respondents are satisfied with the surgery’s opening hours. This is 7% below Bolton CCGs average and 2% below the national average.

Action Plan:

  • Promote the survey to increase the uptake rate

  • Encourage patients to only use one consultation slot for one medical problem. If they have more than one condition they will need to book a 20 minute appointment.

  • Reception to ask the patients if it is regarding one medical condition. If it is for more than one, to book a double appointment.

  • Ensure patients with the disabilities have a prompt on their electronic record indicating they automatically require a double appointment.

  • Ensure the Reception Team ask which GP the patient would prefer to see.

  • The Practice has extended hours already, therefore the Practice will advertise these better.

  • The Practice will conduct another patient survey asking patients to indicate their preferred opening hours.

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